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FAQ

Current System Owners

I am a current customer and I have a question about:

 

  1. When can I start training my puppy?
  2. Can my cat use the Invisible Fence® Brand system?
  3. What is Safe DogTM Training?
  4. Do you have training videos on how to train my dog?
  5. Are there any specific breeds that cannot be trained to the Invisible Fence Brand system?
  6. Can I take my dog for a walk after he is trained to the Invisible Fence Brand system?
  7. Is it safe for my dog/cat?
  8. Does the correction hurt the dog/cat?
  9. What does the correction feel like?
  10. Can I have more than one dog/cat on my Invisible Fence Brand system?
  11. Can Invisible Fence Brand be used with a pregnant dog?
  12. Will it work with my small dog?
  13. How long will it take to train my dog to her new boundaries?
  14. Can I leave my dog unattended in the yard while I'm at work?

 

1. When can I start training my puppy?

An Invisible Fence by StayDog professional will help evaluate your dog and/or situation and can assist you in training your dog.

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2. Can my cat use the Invisible Fence Brand system?

Yes. Cats can be successfully trained to use the Invisible Fence Brand System, both outdoors and indoors. The outdoor system keeps your cat safe at home while allowing him outdoor exercise. Indoor systems keep your cat away from counters, tables, and furniture or out of a room entirely; you can create a cat-free zone anywhere in your home. The featherweight MicroLite® Computer Collar® is the smallest and most advanced collar available. Weighing in at just one ounce, it's easily worn by cats.

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3. What is Safe Dog Training?

Invisible Fence Brand exclusive Safe Dog™ Training uses the latest behavioral techniques to teach your dog the boundaries of your property in a safe, humane, and effective manner. Safe Dog™ Training has the approval of veterinarians, behaviorists, and dog trainers as well as other animal experts.

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4. Do you have training videos on how to train my dog?

Yes, we have a video available on our exclusive Safe Dog™ Training technique. Click here to go to our Safe Dog™ Training page and learn more about training. Contact a StayDog representative to learn more about training videos.

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5. Are there any specific breeds that cannot be trained to the Invisible Fence Brand system?

We believe that with appropriate training, just about all dogs regardless of breed can be safely and effectively trained to stay contained. Every dog is an individual with a unique personality and temperament. Our training protocols have been developed to teach dogs, regardless of breed, age, or personality to respect their boundary.

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6. Can I take my dog for a walk after he has been trained to the Invisible Fence Brand system?

We encourage you to take your dog for a walk! However, before doing so, we recommend that he is completely trained to the Invisible Fence Brand system and all the flags have been removed, which usually takes about 2-3 weeks.

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7. Is it safe for my dog/cat?

Yes, an Invisible Fence Brand system is safe and humane. It is highly recommended by veterinarians, professional dog trainers, behaviorists and other pet experts.

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8. Does the correction hurt my dog/cat?

No. The correction from a Computer Collar® may be uncomfortable and startling to your pet, but it will not hurt him. Many dogs only feel the correction once or twice and don't challenge the system afterwards. It is important to note that we have thoudands of different customizable corrections and the correction used is based on the personality of your pet, not the size or breed.

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9. What does the correction feel like?

The correction from a Computer Collar® is similar to the sensation you feel when you run your hand across a TV screen or when you walk across a carpet and touch a metal doorknob. The sensation momentarily surprises you and gets your attention.

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10. Can I have more than one dog/cat on my Invisible Fence Brand system?

Yes! You can place multiple pets on the same Invisible Fence Brand System. However, each pet needs to wear their own customized Computer Collar® and be trained separately since each pet is an individual with different personalities and temperaments. Our Professional Pet Trainers will work with you and your pets to be sure all pets are trained successfully.

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11. Can Invisible Fence Brand be used with a pregnant dog/cat?

Yes. Invisible Fence Brand is completely safe to use with pregnant and nursing pets. In over 35 years we have found no evidence that suggests an Invisible Fence Brand system produces any detrimental effects on or risks for a pregnant dog. We have had veterinary reports of many pregnant dogs, dogs in season, and dogs conceiving while on the Invisible Fence Brand system. In the best interest of the pet, we will always advise that each owner check with their veterinarian if they have concerns regarding containment.

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12. Will it work with my small dog?

Yes! Dogs of all sizes, breeds, ages, and temperaments have successfully been trained to the Invisible Fence Brand System. Our featherweight MicroLite® Computer Collar® is the smallest and most advanced collar available. Weighing in at just one ounce, it's easily worn by even the smallest breeds including Yorkshire Terriers, Pekingese, Dachshunds, Chihuahuas and Pomeranians.

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13. How long will it take to train my dog to her new boundaries?

On average, Safe Dog™ Training takes 2-3 weeks. However, since each dog is an individual with a unique personality and temperament, the length of training may vary.

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14. Can I leave my dog unattended in the yard while I'm at work?

Animal experts do not recommend leaving pets outside unattended for long periods of time regardless of how they are contained.

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Looking to Purchase a System?

I am considering purchasing an Invisible Fence Brand system and I have a question about:

  1. Does the correction hurt the dog/cat?
  2. What does the correction feel like?
  3. What is an Invisible Fence Brand electronic pet containment system?
  4. Will the Invisible Fence Brand system create interference in my home?
  5. Does Invisible Fence Brand interfere with pacemakers?
  6. Will a power failure affect the Invisible Fence Brand system?
  7. Since you can't see the Invisible Fence Brand system, could people become frightened when they see a "loose" dog?
  8. Can other animals besides dogs and cats be trained to the Invisible Fence Brand system?
  9. How many pets can I have on my Invisible Fence Brand system?
  10. How much does an Invisible Fence Brand system cost and how can I purchase one?
  11. Can I take my Invisible Fence Brand system with me when I move?
  12. I just purchased a new house that already has an Invisible Fence Brand system installed, how do I make sure the system is functioning properly?
  13. Is there a warranty or a guarantee?
  14. What is the difference between Invisible Fence Brand and systems installed by other companies?
  15. Why won't you quote a price for an Invisible Fence Brand system over the phone?
  16. How do I purchase an Invisible Fence Brand system?
  17. What are the benefits of owning an Invisible Fence Brand system?

 

1. Does the correction hurt the dog?

No. The correction from a Computer Collar® may be uncomfortable and startling to your pet, but it will not hurt him. Many dogs only feel the correction once or twice and don't challenge the system afterwards. It is important to note that we have thoudands of different customizable corrections and the correction used is based on the personality of your pet, not the size or breed.

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2. What does the correction feel like?

The correction from a Computer Collar® is similar to the sensation you feel when you walk across a carpet and touch a metal doorknob. The sensation momentarily surprises you and gets your attention.

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3. What is an Invisible Fence Brand electronic pet containment system?

It's a method of keeping your pet on your property using behavioral training and sophisticated electronics.

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4. Will the Invisible Fence Brand system cause interference in my home?

No. Invisible Fence Brand solutions are backed by more than 35 years of technological development. Federal Communications Commission (FCC) regulations state we cannot, and do not create distortion on other communication systems, i.e., cable, satellite, high speed internet, DSL, cellular phones, GPS, etc.

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5. Does Invisible Fence Brand interfere with pacemakers?

We have never received a complaint indicating any of our products interfere or cause harm to pacemakers or their hosts. Our system works by radio carrier frequency -- either 7.5 kilohertz or 10.8 kilohertz. We utilize 30-hertz modulation frequency. As we are not privy to the electronic makeup of the device, we cannot give you a definitive answer. To be safe, we suggest you contact the pacemaker's manufacturer. The manufacturer knows their product intimately and is best suited to address your interference concerns.

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6. Will a power failure affect the Invisible Fence Brand system?

When the power is out, your Invisible Fence Brand system will continue to operate with the optional battery back-up. A battery back-up that keeps your system operating in the event of a power outage is available through Invisible Fence by StayDog.

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7. Since you can't see the Invisible Fence Brand system, could people become frightened when they see a "loose" dog?

An Invisible Fence by StayDog professional will provide you with yard signs to inform neighbors that your dog is safely contained by an Invisible Fence Brand system.

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8. Can other animals besides dogs and cats be trained to the Invisible Fence Brand system?

The Invisible Fence Brand system is recommended for dogs and cats, but has been used on other animals such as goats, sheep, donkeys, cows, and pigs - animals that react favorably to conditioning. However, Invisible Fence Brand products are intended for domestic dogs and cats, and we have only developed training protocols for these pets.

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9. Can I have multiple pets on my Invisible Fence Brand system? How many?

Yes! You can place multiple pets on the same Invisible Fence Brand System. However, each pet needs to wear their own customized Computer Collar® and be trained seperately since each pet is an individual with a unique personality and temperament. . Our Professional Pet Trainers will work with you and your pets to be sure all pets are trained successfully.

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10. How much does the Invisible Fence Brand system cost and how can I purchase one?

Every dog, family and property is unique which is why we customize every system to meet you and your pet's specific needs. When determining the final price several factors must be considered such as size of property, type of equipment purchased, number of professional training sessions purchased and how many pets will be on the system.

We will help you determine a solution that will fit your needs and your budget. To get an exact price, schedule a FREE, no-obligation, consultation in the convenience of your home by calling us at 610-644-1334 or click here to schedule online.

 

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11. Can I take my Invisible Fence Brand system with me when I move?

Yes. Bring your Invisible Fence Brand transmitter and Computer Collar® with you to your new home and contact us at 610-644-1334 to install new boundary wire, flag your property and re-train your pets to their new boundaries.

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12. I just purchased a new house that already has an Invisible Fence Brand system installed, how do I make sure the system is functioning properly?

Contact Invisible Fence by StayDog. We can perform a system check to ensure all components are operating properly. We can also mark the boundary and assist you in training your pet. You can reach us at 610-644-1334.

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13. Is there a warranty or a guarantee?

We offer extensive guarantees and warranties on all our products including a One-Year, Money-Back Performance Guarantee on professionally installed outdoor Invisible Fence Brand system. Other lifetime warranties are available.

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14. What is the difference between Invisible Fence Brand and systems installed by other companies?

The theories behind many electronic pet containment brands are similar, however, the quality and level of service is light-years apart.

Invisible Fence Brand is sold and serviced exclusively through our international network of Invisible Fence Brand dealers. Invisible Fence by StayDog will customize and install a system to suit the needs of your home and pet. We are experienced in training pets to the Invisible Fence Brand system using our exclusive Safe Dog™ training techniques. Furthermore, we custom program your dog's Computer Collar® to suit your dog's temperament, age and size. Invisible Fence Brand professionally installed outdoor systems come with a One-Year, Money-Back Performance Guarantee and a minimum of a one-year warranty and many lifetime warranties as well.

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15. Why won't you quote a price for an Invisible Fence Brand system over the phone?

Every dog, family and property is unique, which is why we customize every system to meet your specific needs. When determining the final, price several factors must be considered such as size of property, type of equipment purchased, number of professional training sessions purchased and how many pets will be on the system. These factors make it very difficult if not impossible to quote a price over the phone.

We will help you determine a solution that will fit your needs and your budget. To get an exact price, schedule a FREE, no-obligation consultation in the convenience of your home by calling us at 610-644-1334 or click here to schedule online.

 

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16. How do I purchase an Invisible Fence Brand system?

Simply click here and fill out a simple form. An Invisible Fence by StayDog professional will contact you within two business days to schedule your FREE, no-obligation consultation in the convenience of your home.

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17. What are the benefits of owning an Invisible Fence Brand system?

An Invisible Fence Brand system gives your dog the boundaries he needs to stay in the yard. When he learns to stay home, you and your dog will have a better relationship. You'll have peace of mind knowing your dog is safe. Plus your dog will get the exercise he needs without you worrying about him running off and getting hurt. An Invisible Fence Brand system takes the stress and anxiety out of owning a dog.

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Outdoor Systems

  1. How does an Invisible Fence Brand system work outdoors?
  2. Will the Invisible Fence Brand system keep other animals off of my property?
  3. Since you can't see the Invisible Fence Brand system, could people become frightened when they see a "loose" dog?
  4. Can Invisible Fence Brand system boundary wire be installed along an existing fence?
  5. How do you lay the boundary wire across my driveway?
  6. Can I run the boundary wire through water?
  7. Can I take my Invisible Fence Brand system with me when I move?
  8. What are the benefits of owning an Invisible Fence Brand System?

 

1. How does an Invisible Fence Brand system work outdoors?

Very simply, a wire is concealed around the perimeter of your property, establishing your pet's Invisible Boundary®. A transmitter, usually placed in your basement or garage, sends a radio signal along the wire. The radio signal is picked up by your pet's Computer Collar®, which emits a warning sound when he approaches the Invisible Boundary®. Proper training is critical to ensure that your pet understands and stays within the established boundaries. During the training process, your Professional Pet Trainer will introduce the customized static correction to your pet which reinforces the boundaries of the property and tells your pet clearly where they can and cannot go. 

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2. Will the Invisible Fence Brand system keep other animals off of my property?

The Invisible Fence Brand system is designed to keep your own pet safely contained on your property. It is not designed to keep other animals, or people, off of your property.

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3. Since you can't see the Invisible Fence Brand system, could people become frightened when they see a "loose" dog?

Invisible Fence by StayDog will provide you with yard signs to inform neighbors that your dog is safely contained by Invisible Fence Brand.

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4. Can Invisible Fence Brand boundary wire be installed along an existing fence?

Yes. Invisible Fence Brand system boundary wire can be installed along an existing fence for reinforcement from digging, jumping, or getting out through an open gate. Our Pet Safety Professionals can aid you in the design of your system.

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5. How do you lay the boundary wire across my driveway?

Depending on the type of driveway you have (concrete, asphalt, gravel, brick), the method changes. Invisible Fence by StayDog has experience laying wire across all driveway surfaces.

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6. Can I run the boundary wire through water?

Yes, boundary wire can be run through lakes, streams or creeks. Invisible Fence by StayDog has experience running boundary wire though water.

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7. Can I take my Invisible Fence Brand system with me when I move?

Yes. Bring your Invisible Fence Brand transmitter and Computer Collar® with you to your new home and contact us at 610-644-1334 to install new boundary wire, flag your property and re-train your pets to their new boundaries.

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8. What are the benefits of owning an Invisible Fence Brand system?

An Invisible Fence Brand solution gives your dog the boundaries he needs to stay in the yard. When he learns to stay home, you and your dog will have a better relationship. You'll have peace of mind knowing your dog is safe. Plus your dog will get the exercise he needs without you worrying about him running off and getting hurt. An Invisible Fence Brand system takes the stress and anxiety out of owning a dog.

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My System

  1. Where can I purchase batteries for my Invisible Fence Brand collar?
  2. How can I fix a wire break?
  3. Why won't my CT4000 transmitter work with the Computer Collar®?
  4. My dog used to stay 8 feet from the boundary wire. He is now staying only 3 feet away from the boundary wire. Why?
  5. Can I take my Invisible Fence Brand system with me when I move?
  6. I just purchased a new house that already has an Invisible Fence Brand system installed, how can I make sure the system is functioning properly?
  7. Can my dog use his outdoor Computer Collar® indoors as well?
  8. Does the Invisible Fence Brand system interfere with radios, TVs or garage door openers?

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1. Where can I purchase batteries for my Invisible Fence Brand Computer Collar® unit?

Power Cap® Batteries for your Invisible Fence Brand Computer Collar® can be purchased through our online store or by calling 610-644-1334. We recommend keeping your pet on an annual Power Cap Plan - it is the safest, easiest and most reliable way to guarantee your pet's safety 100% of the time.

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2. How can I fix a wire break?

We recommend that you contact an Invisible Fence by StayDog Professional if you have a wire break. Each system, depending on when it was manufactured, uses a different method to find wire breaks. Therefore it is difficult to determine where the break may be. To ensure a proper repair, contact Invisible Fence by StayDog at 610-644-1334.

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3. Why won't my CT4000 transmitter work with the Computer Collar®?

The CT4000 is an older model transmitter that used analog technology. Our ICT series transmitters and the Computer Collar® use microprocessors and digital technology. While analog and digital technologies are not compatible with each other, we do have transmitter and/or Computer Collar® upgrade programs available. Please contact Invisible Fence by StayDog more information.

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4. My dog used to stay 8 feet from the boundary wire. He is now staying only 3 feet away from the boundary wire. Why?

There are a few reasons why your dog may be getting closer to the boundary:

  1. The Power Cap® Battery in your Computer Collar® may be low and need to be replaced.
  2. There may be a partial break in the boundary wire.
  3. There may be a corroded splice in the boundary wire.

Re-training may be necessary once the system is restored back to working order. To ensure the safety of your pet, contact an Invisible Fence by StayDog Professional to check your system.

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5. Can I take my Invisible Fence Brand system with me when I move?

Yes. Bring your Invisible Fence Brand transmitter and Computer Collar® with you to your new home and contact us at 610-644-1334 to install new boundary wire, flag your property and re-train your pets to their new boundaries.

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6. I just purchased a new house that already has an Invisible Fence Brand system installed, how can I make sure the system is functioning properly?

Contact Invisible Fence by StayDog. We can perform a system check to ensure all components are operating properly. We can also mark the boundary and assist you in training your pets.

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7. Can my pet use his outdoor Computer Collar® indoors as well?

Yes. Our Shields® Avoidance Solutions work with the same Invisible Fence Brand Computer Collar® that your pet wears outdoors. The Shields® Indoor Solution is a small, wireless 5-inch disc that can be placed anywhere that you would like to keep your pet away from. The pet-free zone can be set from 2" in diameter up to 12".

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8. Will the Invisible Fence Brand system create interference in my home?

No. Invisible Fence Brand solutions are backed by more than 35 years of technological development. Federal Communications Commission (FCC) regulations state we cannot, and do not create distortion on other communication systems i.e., cable, satellite, high speed internet, DSL, cellular phones, GPS, etc.

My Dog's Training

  1. Can I take my dog for a walk now that he is trained to the Invisible Fence Brand system?
  2. Can I remove my dog's Computer Collar® now that he's trained to respect his Invisible Fence Brand Boundary?
  3. Do you have training videos on how to train my dog to the Invisible Fence Brand system?
  4. I'm moving to a new house and taking my system with me, do I have to retrain my dog?
  5. When can I start training my new puppy to my Invisible Fence Brand system?

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1. Can I take my dog for a walk now that he is trained to the Invisible Fence Brand system?

We encourage you to take your dog for a walk. However, we recommend that he is completely trained to the Invisible Fence Brand system and all the flags have been removed (which usually takes a couple of weeks) before taking him on walks.

You should follow the same routine every time you take your dog for a walk. We recommend you follow this routine:

(1) Walk your dog up to the edge of the boundary line. (2) Tell him to sit. Tell him to wait. (3) Put on the collar he normally wears when walking on a lead. (4) Attach a short lead to this collar. (5) Remove his Invisible Fence Brand Computer Collar®. (6) Then walk him across the boundary with a clear, "Ok, let's go."

"Following this routine in the same place in your yard each time makes it easy for him to learn that he can safely leave his yard in this specific set of circumstances.

After you return to the yard (in the same place you left the yard), test your dog to make sure that he understands that when his Computer Collar® is on he cannot leave the yard. The routine you should follow when you return to your yard is as follows: (1) Bring your dog back into the safe area at the same place you left the yard. (2) Put the Computer Collar® on your dog and remove the other collar and the lead attached to it. (3) Act like you are going to leave the yard again. Do not say anything. (4) If your dog follows you he will be corrected by the Invisible Fence Brand system for trying to leave. The correction he receives reinforces the idea that he can safely leave the yard only when a specific routine is followed.

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2. Can I remove my dog's Computer Collar® now that he's trained to respect his Invisible Fence Brand Boundary?

Your dog should always wear his Computer Collar® when he is outdoors. Although your dog is trained to respect his boundaries, he may still be tempted. The collar's warning sound and correction act as a training reminder to keep your dog from leaving your yard.

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3. Do you have training videos on how to train my dog to the Invisible Fence Brand system?

Yes, we have videos and DVDs available on our exclusive Safe Dog™ Training techniques. Contact Invisible Fence by StayDog to learn which videos are currently available. Or click here to learn more.

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4. I'm moving to a new house and taking my system with me, do I have to retrain my dog?

Yes, you must retrain your dog because he will not know where his new boundaries are. Since your dog has already been trained to an Invisible Fence Brand system the process may not take as long this time. Allow your dog at least 1 week to become accustomed to his new surroundings before you start retraining him. Make sure the Invisible Boundary® is flagged. We recommend the following protocol: (1) Put a training collar and lead on your dog. (2) Put the Computer Collar® on him. (3) Introduce him to his new boundaries, including distractions, for several days. (4) When he consistently retreats from his new boundaries remove the lead. Supervise your pet outdoors for several days. (5) Gradually increase the amount of unsupervised time.

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5. When can I start training my new puppy to my Invisible Fence Brand system?

Every dog is different. We use the following guidelines:

  • Puppy should be at least 8 weeks old.
  • Puppy should obey simple commands such as sit, stay, come.
  • Puppy can walk on a lead.

Invisible Fence by StayDog can assist you in training your dog with a breakthrough training program for puppies which will get your relationship with your new dog off to a perfect start.

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My Dog

  1. Why should I check my dog's neck and remove the Computer Collar® periodically?
  2. Should I remove my dog's Computer Collar® when I take him for a ride in the car?
  3. Can I leave my dog unattended in the yard while I'm at work?
  4. Can my dog use his outdoor Computer Collar® indoors as well?

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1. Why should I check my dog's neck and remove the Computer Collar® periodically?

The Computer Collar® should be removed every night during the first month and at least once a week thereafter. Neck irritation may develop at any time, but is most likely to take place (1) during warm, wet weather conditions, (2) with thick-coated dogs, (3) during shedding season or (4) any time the Computer Collar® is left on for long periods of time.

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2. Should I remove my dog's Computer Collar® when I take him for a ride in the car?

The Computer Collar® should always be removed anytime you leave your yard, whether you are taking him for a walk or a ride in the car.

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3. Can I leave my dog unattended in the yard while I'm at work?

Animal experts do not recommend leaving pets outside unattended for long periods of time regardless of how they are contained.

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4. Can my dog use his outdoor Computer Collar® indoors as well?

Yes. The outdoor Computer Collar® worn by your pet works with Invisible Fence Brand Indoor Solutions.

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